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User Management

Oodle supports inviting users to the organization and managing their access.

User Roles​

There are three types of roles in Oodle:

  1. Admin

    Admins have access to all the features and settings in the Oodle UI. They can invite new users to the organization, manage existing users, and manage the organization settings.

  2. Editor

    Editors have access to all the features, they can manage dashboards, alerts, notification policies, and explore metrics.

  3. Viewer

    Viewers have read-only access to all dashboards, alerts, and can explore metrics.

Authentication Methods​

Oodle supports multiple authentication methods:

  1. Username/Password Authentication

    Users can sign up and log in using an email address and password.

  2. Social Authentication (Google)

    Users can sign in using their Google account.

  3. Enterprise Connections (Available on Request)

    Oodle can integrate with your enterprise identity providers such as:

    • Active Directory (AD)
    • SAML
    • LDAP
    • Other identity providers

    Enterprise connections enable:

    • Single Sign-On (SSO) for your organization
    • Centralized user management
    • Automatic user provisioning and deprovisioning
    • Enforcement of your organization's security policies

    To set up an enterprise connection for your organization, please contact support@oodle.ai.

note

Each authentication method creates a separate user identity in the system. For example, if a user signs in with user@example.com using Google authentication and later tries to sign in with username/password using the same email address, these will be treated as two different user accounts.

Inviting Users​

An admin user can invite a user to the organization by going to the Users -> Invitations page and inviting the user by providing their email address. The role for the new user can be selected to be an admin or an editor.

When a user is invited:

  1. They will receive an invitation email to join the organization
  2. The invitation will remain in a "pending" state until the user accepts it
  3. Users must accept the invitation by clicking the link in the email to gain access to the organization

To re-send the invitation email, an admin can delete the existing invitation from the Invitations page and invite the user again.

Managing Users​

An admin user can manage existing users by going to the Users page. Here, the admin user can view all the users in the organization, edit their roles, and delete them.

Password Reset​

  • Username/Password Users: If a user signed up with an email and password, they can reset their password using the "Forgot Password" option on the login page.

  • Google Authentication Users: If a user signs in with Google, their password cannot be reset through Oodle. They will need to manage their Google account password directly through Google.

note

If you are unable to log in or reset your password, contact your admin or Oodle support for assistance.

Support​

If you have any questions or need any assistance, please contact us via our help chat app located at the bottom-right of the page or by reaching out to support@oodle.ai.